Microsoft 365 Personal - ESD

. HP printers are covered with 1 Year Full Warranty;  Starting from the selling invoice date
to your customer. Invoice must have your stamp and the printer’s serial number
(According to HP Policy).

. For DOA Printer rules, we have 2 possibilities:
1-The printer is from the local legal channel source (Disty) and invoice is less than 30 days,
 in this case the repairing rules will be as follows:
 The customer must bring the original printer box (Please make sure to inform your end-user
 that he must keep the box for one month), and the sales invoice signed and stamped.
 Also the serial number must be mentioned on the invoice. Now, after HP Repair Center
conducts their final report, they decide whether it's DOA or not. if it's DOA, then the customer
will get a new one if available, or a credit note if not available, as per HP rules.

2- The printer is NOT from the local legal channel source (Imported),
 In that case the printer will follow the normal repairing process (The repairing period in
  HP Repair Center is 5 working days at Newtek, for CIS it depends on the availability of the spare parts)
. If the claimed problem turned out to be with the supplies (Ink or Toner) or adaptor,
 the printer CANNOT  be treated as DOA, and thus, only supplies or adaptor will be replaced
 by new ones. And HP Repair Center must open the new ink or toner and test it with the printer
 to make sure that they both work properly and then get a test page in order to send it to HP (According to HP Policy).
. The DOA report in HP Repair Center needs 5 working days (Delivery time is not included).
. The repairing period in HP Repair Center is 5 working days at Newtek (Delivery time is not included).
. All HP products are subject to NewTek, C.I.S & ALCS conditions.
.  In order to speed up your process, you can always communicate directly with HP Repair
Center. And when you choose so, you are required to present the original copy of your invoice.
. IBC is only an intermediary between you and HP Repair Center. Therefore, in case of any
complaint, delay or questions, please feel free to contact HP Repair Center directly
 without the need to go through IBC first.
. Finally we will always be happy to serve you and your claims are always welcome.
  So please feel free to choose the solution that best fits your needs.