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IBC would like to share with you its RMA procedure.
It is important to read carefully the next pages for full acknowledgment.
DOA: (Dead-On-Arrival) items must be reported to IBC within 2 (Two) working days from the date of purchase, otherwise it will be treated as an RMA item, and will fall under the RMA policy.
RMA: All applicable rules and procedures are described below. 
In order to give you a better service with fast turnaround time, please follow the rules & procedures 
described below.
Accessories that are NOT COVERED by the warranty are:
A. Power Supplies
B. Power Adapters (printer adapter , Notebooks, scanners, switches….)
C. Speakers, Keyboards, Mouse, Filter Monitor,  joystick…
D. PCI Adapters (Modem, Lan cards, sound cards, PCI to USB, PCI fire wire….)
F. External case (2.5", 3.5", 5.25") IDE & SATA…
G. Switches (8 Ports)
H. USB products (Bluetooth, Infrared, Lan, sound, Hub, Usb to serial, Usb to parallel…)
I. I-Ways controllers' warranty becomes void, if used with a NON I-Ways duplicator case
J. Monitors' dead pixels are NOT a reason to consider the unit as DOA. The number of dead pixels is to be defined by each brand's policy (No standard or/and unified policy for all monitors)
RMA Issuance & Authorization
1. Before Product is returned, Please complete IBC RMA/DOA Request Form 
and send it with copy of invoice. 
To download Request Form click here
2. Serial number must be complete. Otherwise RMA will be rejected.
3. A Copy of the invoice and the RMA form must be presented with the returned product
4.The customer is responsible of implementing appropriate data storage and safeguards to protect his data against any accidental loss. IBC will not take responsiblity for any data problems that might occur.
5. RMA number is valid for 30 days only- Any claim after this period will be rejected.
6. Any out of warranty item will be rejected.
7. RMA delivery & pickup are the customer’s responsibility.
8. Items that are Electrically or physically damaged are not covered by warranty.
9. IBC will take no responsibility for any data loss due to product failure.
10. Any Item without problem description will be rejected.
11. Items are tested as per customer's problem Description.
12. All products are subject to the manufacturers warranty and its relative Terms & Conditions.
Tel.: 961-1-456123 ext: 218
Fax: 961-1-456123 ext:123
Email: rma@ibcleb.com
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